Frequently Asked Questions
Overview
- What Does the Virtual Avatar Do?
The virtual avatar guides you through properties, explains features, and answers your questions in real time. It makes the property exploration experience more interactive and easy to understand.
- Does the Avatar Assist During Virtual Tours?
Absolutely. During a virtual tour, the avatar highlights rooms, points out important details, and provides insights normally given by a real estate agent.
- Can the Avatar Give Property Recommendations?
Yes. The avatar analyzes your preferences—such as budget, location, and property type—to suggest the most suitable properties for you.
- Is the Avatar Available 24/7?
Yes, the virtual avatar is always available, allowing you to explore properties and get answers anytime—without waiting for an agent's schedule.
Costs and Payments
- Do I Need to Pay to Use Your Services?
Most features of our platform are free to use. You can explore properties, interact with virtual avatars, and view listings without any upfront charges.
- Can I Make Payments Directly Through the Website?
At the moment, our website does not support direct online payments. All transactions or service upgrades are handled manually through our support team.
- Are There Any Hidden Charges?
No, we maintain full transparency. Any paid service or upgrade will be clearly communicated before you proceed—there are no surprise fees.
Safety and Security
- What Languages Does Your Service Support?
Our platform currently supports English, with more languages coming soon. We are actively working to add regional and international language options for a better user experience.
- How Can I Request New Features?
You can request new features by contacting our support team through the website’s contact section. We review all suggestions and prioritize updates based on user needs.
- Is My Data Protected?
Yes. Your data is stored securely using encryption and industry-standard protection measures. We ensure your personal information remains private and is never shared without your consent.
- How Do I Report A Technical Issue?
If you face any technical problem, simply reach out to us via chat or email. Our support team will investigate the issue and provide a quick resolution.
Need help? Talk to our expert.
Our support experts are available to answer your questions and provide personalized help.
